Contact information
Effective Date: May 22, 2026
At The Yaad Market we believe in keeping things simple, warm, and personal. We are a small Caribbean business and every message we receive matters to us. Below is everything you need to know about how to reach us and what to expect when you do.
1. How to Reach Us
We offer multiple ways to get in touch — use whichever is most convenient for you:
📧 Email: contact@theyaadmarket.com
💬 WhatsApp: +1 (876) 827-5125
🌐 Website: theyaadmarket.com
For order-specific concerns such as tracking, damaged items, or delivery issues, email or WhatsApp is always the fastest route to a resolution.
2. Response Times
We aim to respond to all enquiries within 24 hours during business days. During peak periods or high order volumes it may take slightly longer — but we promise we will always get back to you.
For WhatsApp messages we aim to respond even faster — usually within a few hours during business hours.
3. Customer Service Hours
🕒 Monday – Friday: 9:00 AM – 5:00 PM (EST)
📅 Closed on weekends and Jamaican public holidays
While we may not always be available outside of these hours, we do our best to check messages regularly and will respond as soon as possible.
4. What You Can Contact Us About
We are happy to help with anything including:
- Questions about your order or tracking
- Damaged, incorrect, or missing items
- Shipping and delivery enquiries
- Product questions and recommendations
- Wholesale or bulk order enquiries
- General feedback and suggestions
- Anything else — don't be shy, we love hearing from our customers!
5. Social Media
Follow us on social media for new product drops, promotions, behind the scenes content, and all things Jamaican food culture:
📸 Instagram: @theyaadmarket
👥 Facebook: The Yaad Market
🎵 TikTok: @theyaadmarket
Please note that social media is not monitored for order-specific concerns. For anything related to your order always contact us directly by email or WhatsApp for the fastest response.
6. Mailing Address
The Yaad Market operates as a fully remote online store. If a physical mailing address is required for any specific correspondence, please contact us at contact@theyaadmarket.com and we will provide the appropriate details.
We appreciate every single customer who shops with us. Thank you for supporting The Yaad Market and for keeping the taste of Jamaica alive no matter where in the world you are.
One Love 🇯🇲 — The Yaad Market Team